Frequently Asked Questions
Answers to all your questions about 988fb in one place
Whether you have questions about deposits, account, mobile, VIP program, or cricket betting — you will find detailed answers on this page.
Whether you are new to 988fb or a returning player — it is natural to have questions about various topics. On this FAQ page, we have organised the most common questions from Bangladeshi players into five categories: how to deposit money, account management, mobile gaming, the VIP cashback program, and cricket betting. If you cannot find the answer to your question here, contact us directly via our 24/7 live chat or email.
Frequently Asked Questions
How to Deposit Money
The minimum deposit at 988fb is ৳300, and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer — a minimum deposit of ৳300 will credit your account and you can start playing.
988fb currently supports four methods: bKash, Nagad, Rocket, and bank transfer. For bank transfer, major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. Choose whichever is most convenient for you.
Deposits are usually credited instantly. In some cases there may be a slight delay due to network issues. If the money still hasn't arrived after waiting a while, collect your transaction ID or screenshot and send it via live chat or to [email protected] — our team will resolve it promptly.
988fb does not charge any deposit fees of its own. However, your mobile banking provider or bank may apply their own service charges. Those fees are governed by the respective provider's terms and are outside 988fb's control. Check the charges in your payment app before making a deposit.
The minimum withdrawal amount is ৳1,000. Once the request is processed, the money generally reaches your account within 15 minutes to 2 hours. Withdrawal methods are the same as for deposits — bKash, Nagad, Rocket, or bank transfer.
Account Questions
No. Under 988fb's policy, each player may hold only one account. If multiple accounts are opened from the same device or network, both accounts may be cancelled and any bonuses forfeited. If you have an issue with an existing account, contact the support team for help.
Go to the 988fb Login page and use the "Forgot Password" option. Enter your registered email or mobile number and you will receive recovery instructions. If that doesn't work either, contact live chat — the team will verify your identity quickly and help restore your access.
To change core details like your name and date of birth, you will need to contact the support team and may be required to submit proof of identity. Mobile number and email address can be updated from account settings, but a verification process must be completed.
For a secure password, use at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and special symbols. Avoid easily guessable passwords (such as your date of birth or 123456). Do not share your password with anyone in order to keep your account secure.
Yes. As part of responsible gaming, 988fb gives you the option to temporarily suspend or permanently close your account. Visit the responsible gaming page for this, or let the support team know directly.
Playing on Mobile
988fb is a fully web-based platform, so there is no need to download a separate app. It works smoothly on both Android and iOS smartphones and tablets using Chrome, Safari, or any modern browser. It works equally well on desktops and laptops.
On Android, open 988fb.lat in Chrome, tap the menu icon in the top right corner, then select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon at the bottom, and select "Add to Home Screen". This lets you open it directly just like an app.
If the connection drops, the result of the ongoing round is saved on the server. When you reconnect and return to the session, you can continue from exactly where you left off. However, if a round was incomplete while disconnected, it will be settled automatically. Contact support if you experience any issues.
On Android Chrome: go to Settings → Privacy and Security → Clear Browsing Data → select "Cached images and files" and clear them. On iPhone Safari: go to Settings → Safari → Website Data → Clear All. Refreshing the page after clearing the cache usually resolves loading issues.
VIP Program
988fb has three VIP tiers: Bronze, Silver, and Gold. The weekly cashback and other benefits increase progressively at each tier. By playing regularly, players can move up to higher tiers and enjoy better rewards.
Each week you will receive a portion of your total wagers back as cashback. The maximum cashback is 0.3% at Bronze tier, 0.7% at Silver, and 1.0% at Gold. Cashback is generally added to your account automatically on a set day each week.
Your VIP tier is upgraded automatically through regular and consistent play. Placing more bets and larger bets will get you to the next tier faster. The 988fb team reviews activity regularly and upgrades eligible players — no application is needed.
In addition to weekly cashback, VIP members receive priority access to special promotions, higher deposit and withdrawal limits, and dedicated support. Gold tier members sometimes get the opportunity to participate in exclusive events and tournaments. The benefits become richer as the tier increases.
If there is not enough activity within a certain period, your VIP tier may be reviewed. For full details on this policy, it is best to check your account settings or ask the support team. Continuing to play regularly makes it easier to maintain the tier you have earned.
Cricket Betting
988fb offers a range of popular cricket markets, such as — match winner (who will win), toss winner, total runs (over/under), top run scorer, method of first wicket, and run limits for each innings or over. Betting is available on various international cricket events including BPL, T20, and IPL.
Yes. With live in-play betting, you can place bets in real time while the match is in progress. The odds change as overs are completed, wickets fall, or the situation shifts. The ability to make quick decisions gives you an advantage here. Keep in mind that in-play markets can close quickly.
An accumulator or "acca" bet is a method of combining multiple events on a single slip. If all your selections are correct, the odds are multiplied together, making the potential return much larger. However, if any single result is wrong, the entire bet loses. For example — you can create an accumulator by selecting three separate markets from a Bangladesh vs India match together.
Decimal odds are straightforward: multiply your stake by the odds figure to get your total return. Say the odds are 2.50 and you bet ৳100 — if you win, you receive ৳250 (including your original stake). That means a profit of ৳150. The higher the odds, the larger the potential win, but the probability is generally lower.
If a match is cancelled or incomplete, the related bets are generally voided and the stake is refunded. However, the rules may differ depending on the specific market. It is wise to check the terms of each market before placing a bet. If you have any questions, the support team can explain the details.
Still have questions?
We are always ready
If you could not find the answer on this page, 988fb's support team is here for you — 24 hours a day, 7 days a week, in Bengali and English.
Live Chat
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Get instant help from any page on the site — no waiting time.
Email Support
[email protected] — write to us by email for detailed issues.
[email protected] — write to us by email for detailed issues.