988fb's Privacy Policy
— Your Data, Our Responsibility

1 Introduction & Scope

988fb ("we", "our", "platform") treats your privacy with the utmost importance. This privacy policy describes what information we collect when you use 988fb's website or services, how we use that information, who we share it with, and how we keep it secure.

This policy applies to all registered and unregistered users of 988fb. By continuing to use the platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please stop using the service.

2 What Information We Collect

988fb collects different types of information for different purposes. The categories of information are described in detail below:

2.1 Personal Identifying Information

• Full name and date of birth (for age verification — only persons aged 21 or above are permitted to open an account)
• Valid email address and mobile number
• Residential address (including city and district)
• National ID card or passport number (required during the identity verification — KYC — process if applicable)

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method details: bKash, Nagad, Rocket, and bank transfer information
• Transaction IDs and reference numbers

Important: 988fb never stores your full bank account number or PIN code. Financial information is processed through third-party payment processors.

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Page visits, session duration, and click activity
• Data obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with the support team via live chat or email
• Content of complaints, reviews, or feedback

3 Purpose of Data Collection

988fb collects and uses your information for the following specific and lawful purposes:

• Account creation and verification: To confirm your identity and ensure secure access to the platform
• Service delivery: To manage gaming services, bonus distribution, transaction processing, and customer support
• Age verification: To ensure that only persons aged 21 or above can use the platform
• Fraud prevention: To detect irregular transactions and maintain platform security
• Responsible gaming: To analyze playing patterns, identify at-risk behaviour, and provide support
• Platform improvement: To enhance the user experience and resolve technical issues
• Legal compliance: To comply with applicable laws and regulations

We will never use your information beyond the purposes listed above. If we need to use your information for a new purpose, we will update this policy.

4 Cookies & Tracking Technologies

The 988fb website uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure core functionality — these cannot be disabled
• Functional cookies: To remember your language preferences and other settings
• Analytics cookies: To understand page visits and user behaviour — this information is processed in aggregated and anonymised form

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.

5 Sharing Information with Third Parties

988fb does not sell, rent, or commercially distribute your personal information. However, limited information may be shared with third parties in specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party partners to provide specific services such as payment processing, technical infrastructure maintenance, and customer support. These partners are held to strict confidentiality agreements and may only use information for the designated purpose.

5.2 Legal Obligations

If a court order or other legal process requires disclosure of information, 988fb may disclose information in compliance with applicable law. We will disclose as little information as possible.

5.3 Fraud Prevention

Certain information may be shared with risk management partners to prevent fraudulent activity and ensure overall platform security.

6 Data Security Measures

988fb follows industry best practices to protect your information. Our technical and organisational security measures are as follows:

6.1 Technical Security

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted
• Database encryption: Stored sensitive information is protected through encryption
• Firewall and intrusion detection: Active security monitoring to prevent unauthorised access
• Regular security audits: Periodic assessments to identify and address system vulnerabilities

6.2 Access Controls

Only staff members who need your information to perform their duties can access it. All staff are required to follow strict privacy policies and are provided with data protection training.

6.3 Response to Security Breaches

If a data breach occurs, 988fb will notify affected users as soon as possible and take emergency steps to bring the situation under control.

7 Data Retention Period

988fb retains your information only for as long as necessary or legally required:

• Active accounts: Full information is retained for the duration the account remains active
• Closed accounts: Financial transaction records are retained for a limited period after account closure (in accordance with legal obligations)
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period
• Support conversations: Retained for a defined period to ensure service quality

Once the need to retain information has passed, 988fb deletes or anonymises the data using secure methods.

8 Your Rights

As a 988fb user, you have the following rights:

8.1 Right to Access

You may request to know what information 988fb holds about you. We will respond in writing within a reasonable time.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Some information can be changed directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.

8.5 How to Exercise Your Rights

To exercise any of the rights described above, contact us at the email address below:

9 Protection of Minors' Information

988fb provides services only to persons aged 21 or above. We do not knowingly collect any information from minors.

If we become aware that a person under the age of 21 has created an account, that account and all associated information will be deleted immediately. If a parent or guardian suspects their child has an account, please contact us at [email protected].

10 International Data Transfers

988fb primarily serves users in Bangladesh. Our servers and partner organisations may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the recipient country
• Data transfer agreements meet the standards of this policy
• Technical security measures remain in effect

11 Policy Changes

988fb may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the platform
• By updating the "Last Updated" date at the top of the policy
• For major changes, by notifying you directly at your registered email address

Continued use of the service after the updated policy is published will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The 988fb support team is available 7 days a week, 24 hours a day in both Bengali and English.

We take all privacy-related requests seriously and try to resolve them as quickly as possible.